Frequently Asked Questions

• Shipping Information
• Downloads
• Embroidery Machine Formats
• Payment Information
• Return and Exchange Policy
• Windows Vista and Windows 7
• Coupons and Discounts
• Software
• Amazing Box Max
• Previous Amazing Boxes
• Embroidery Designs
• Thread Comparison Charts
• Donations
• Change Your Newsletter Email
• Great Notions
• Edit Express Lite Quick Start Video

Ordering Problems?

If you are experiencing problems with your order please contact us.

Consumer Technical Support

For Amazing Designs technical questions and inquires not addressed in the FAQs, please use the online contact us form or call 866-336-8329. Hours: Monday - Friday, 9:00am - 5:30pm Central Standard Time. Please leave a message that includes your name, telephone number with area code and the nature of your request.