FAQ (Frequently Asked Questions)

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  FAQ HomeEmbroidery Designs
 
 
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Q: Design Collection Quick-Start Guide (CD-ROM only)
A: Amazing Designs Quick Start Instructions

Windows 2000/XP

1. From the main menu, select Browse Designs.
2. On the right side of the window, left click one time to highlight the correct format for your embroidery machine. Click Edit in the menu bar and select Copy from the drop-down menu.
3. On the left side of the window, left click one time to highlight your My Documents folder. Click Edit again and select Paste from the drop-down menu.
Tip: You can also “drag and drop” from the right side of the window to any folder on the left side of the window.
4. Double-click to open your My Documents folder. Locate the folder that you just copied. Right click on the folder and select Rename. Type a new name for the folder.


Windows Vista

1. Choose Run Start.exe
2. Click on Browse Designs
3. On the right side of the window, left click one time to highlight the correct format for your embroidery machine. Click on Organize in the menu bar, then Copy.
4. On the left side of the window, left click one time to highlight your Documents folder. Click Organize in the menu bar and Paste.
5. Locate the folder you just copied. Right click on the folder and select Rename. Type a new name for the folder.
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Q: What thread palette is used in your color charts?
A: Robison-Anton rayon is the recommended thread for Amazing Designs.  Visit the Robison-Anton website for a color comparison tool and full color chart.
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Q: The outline to my embroidery design is off, why is this?
A:

Likely causes include inadequate stabilization and improper hooping. If the design stitches properly on a stable fabric using a cutaway stabilizer, then check your hooping and stabilizer type. Please verify that you are using the correct type and weight of stabilizer for your fabric and stitch count and ensuring that your fabric & stabilizer are hooped tight enough. If you were to flick your fabric & stabilizer it should thump like a drum. If it does not make this sound, re-hoop it so that the fabric is more taut. Make sure not to pull on the fabric so hard that it will pucker once it is no longer taut in the hoop. A brief breakdown of stabilizer and fabric follows:

  • Cut Away Stabilizer (weights will vary)- Knits (t-shirts, sweatshirts), loosely woven fabrics, fleece, leather, vinyl or afghans
  • Tear Away Stabilizer (weights will vary)-for designs on stable fabrics. Use multiple layers is needed for higher stitch count designs.
  • Wash Away Topping- to put on top of high pile fabrics such as terry cloth, to smooth out the fabric for embroidery
  • Wash Away Stabilizers- for free standing embroidery and fabrics where no stabilizer should be seen after the design is complete
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Q: Can you email my designs to me?
A: Designs are not available via email.  Most of our design collections are available on multi-format CD-ROM and as a convenient download.  Single designs are available by download only.  Clearance collections may be available on CD-ROM, memory card or floppy disk as noted in the item description.
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Consumer Technical Support
For Amazing Designs technical questions and inquires not addressed in the FAQs, please use the online contact us form or call 866-336-8329. Hours: Monday - Friday, 9:00am - 6:30pm Central Standard Time. Please leave a message that includes your name, telephone number with area code and the nature of your request.